Operational Excellence

Operational Excellence is more than just a phrase at Carroll Company.  It is an element of our organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.  Much of our management philosophy is based on earlier continuous improvement methodologies, such as Lean Manufacturing, Six Sigma, and Scientific Management.  The focus of  Operational Excellence goes beyond the traditional event-based model of improvement toward a long-term change in our organizational culture.

Operational Excellence is not just about Manufacturing processes; it's about engaging all Departments in the Operational Excellence processes.  Reviewing all the processes used in our business and asking all employees to participate.

Our Operational Excellence platform can be summarized as follows:

  1. We Strive to Be Efficient in Everything We Do - we plan and prioritize our efforts; we assign responsibility and hold persons accountable.
  2. We Seek Consistency in What We Do - we develop and  perfect our processes; we adhere to perfected processes via a disciplined approach.
  3. We Aspire to Improve Process and Performance - we pursue knowledge that leads to betterment; we expect expertise within our field.
  4. We are Passionate about Measuring and Monitoring - we generate a lot of useful information which we utilize to make decisions; we course-correct based upon new information gathered.
  5. We Embrace Change - we acknowledge that change is necessary and creates opportunity; and that it takes time.  We will accept nothing but forward progress.
  6. We Work, and Win, as a Team.

 

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